The aim of the Foundation for the Management of European Lifelong Learning Programmes (IDEP) is the most effective management of European funds for their use by legal and natural persons active in the field of education and training.
This is ensured through:
- Timely and effective information to stakeholders on the individual programmes managed by IDEP.
- Continuous training of staff at all levels, both in matters relating to programme management and in matters of service, administration and operation in general.
- The direct and friendly service of the interested parties by the staff, both at the stage of expressing interest in the programmes and at the stage of their utilisation.
- Providing the necessary resources, whether it is human or equipment, to carry out the work.
- Ensuring a suitable working environment for staff, including infrastructure and equipment, thus ensuring a comfortable and functional workplace.
The above objectives are implemented through the quality management system implemented at the Foundation for the Management of European Lifelong Learning Programmes (IDEP) which complies with the requirements of the international standard ISO 9001. The management of IDEP, always having as its main concern the satisfaction of its stakeholders, is committed to the systematic implementation of the quality system and its continuous improvement.
In order to achieve effective and continuous improvement of the quality system, IDEP identifies, analyses and takes corrective and preventive actions for incidents identified in the system either through stakeholder complaints, stakeholder and staff suggestions, internal audits carried out systematically, the evaluation of IDEP’s suppliers and administrative reviews.